Messaging Terms
These terms describe the text-message program venues run through Oikos Venue. Part A is for people who receive texts. Part B is for venues, and forms part of the Oikos Venue Terms of Service.
Part A: if you receive texts from a venue
Program. Each venue using Oikos Venue runs its own text-message program, under its own name, from a number provisioned for it through Oikos United LLC. The venue named on the form you completed is the sender.
What you agreed to. On the venue's inquiry form you can choose to let that venue text you about your inquiry, tours and your event. The box is never pre-checked, and agreeing is not a condition of booking or of any purchase.
What you will receive. Replies to your questions, tour scheduling and reminders, and messages about your event and its arrangements. Venues do not send marketing or promotional texts through Oikos Venue. Message frequency varies with your inquiry and event.
Cost. Message and data rates may apply. Neither the venue nor Oikos charges you for texts.
To stop. Reply STOP to any message. END, CANCEL, QUIT, UNSUBSCRIBE, STOPALL, REVOKE and OPT OUT also work, in any capitals. You will receive one message confirming you are unsubscribed and no further texts from that venue. Stopping texts from one venue does not affect any other venue. You can also tell the venue by any other reasonable means, such as by email or in person, and it must honor that request.
To resume. Reply START or UNSTOP.
Help. Reply HELP, or email [email protected].
Carriers are not liable for delayed or undelivered messages.
Privacy. Your phone number and your consent to receive texts are used only to send you the venue's messages. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. See the Oikos Venue Privacy Policy at oikosvenues.com/privacy.
Part B: venue obligations
B1. You are the sender. Messages sent from your venue's number are your messages, whether written by your team, scheduled by the Service, or written by the Oikos AI concierge on your instructions. Oikos registers and operates the number for you through its messaging provider.
B2. Consent before the first text. Text a person only if they have agreed to texts from your venue, by the Service's inquiry-form checkbox or by texting your number first. Do not import phone numbers from another system and text them unless you hold a record of each person's consent, and do not mark a contact as having consented unless they did.
B3. Purpose limit. Texts must relate to the person's inquiry, tour or event. Do not send marketing or promotional texts, including offers, promotions, open-house invitations or review requests, through the Service. Use email for those, to people who agreed to receive them.
B4. Opt-outs are final until the person reverses them. The Service records opt-outs per venue and blocks every later text to that number. You may not override, re-enter or work around an opt-out. If a person asks you to stop by any other means, record the opt-out in the Service the same day.
B5. Sending hours. Do not send texts before 8 a.m. or after 9 p.m. in the recipient's local time, except an immediate reply to a message they have just sent you.
B6. Content. Identify your venue in the first message of a conversation. No content that is unlawful, misleading, hateful, sexual, or about cannabis, firearms, gambling, high-risk lending or debt collection. Concierge messages must identify themselves as coming from an AI assistant.
B7. Accurate registration. US carriers require your business to be registered for business texting (A2P 10DLC). The information you give us for that registration must be true and current, and you must tell us promptly if it changes.
B8. Suspension. Oikos may pause messaging for your venue, with notice where practical, if a carrier or our messaging provider flags it, if opt-out or complaint rates indicate a consent problem, or if these terms are breached.
B9. Your number belongs to your business. On request we release your venue's number to you or your new provider, as set out in Section 9 of the Terms of Service.
B10. Cost. Messaging is part of the Messaging add-on described in the Terms of Service.
Oikos United LLC, Commonwealth of Virginia, USA (mailing address available on request) · [email protected]